Privacy Policy

Dicker ("we", "our", or "us") operates the Dicker mobile application and the Dicker Merchant Web Portal (together, the "Services"). This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. By using our Services you agree to this policy.

If you have questions, contact us at privacy@dicker.app.

1. Information We Collect

1.1 Information you provide directly

• –Account credentials — username, email address, password (stored as a hashed value, never in plain text)
• –Name — first name and last name
• –Phone number
• –Date of birth
• –Gender (optional)
• –Profile photo / avatar (uploaded by you)
• –Business information for merchants — business name, type, description, address, business hours, price tier, business links, and verification documents

1.2 Location information

When you use the discovery or search features, we collect your precise GPS coordinates (latitude and longitude) to surface nearby merchants and filter results by distance. You may also manually enter a location label. Location data is used solely to provide the merchant-discovery service and is not sold or shared with third parties for advertising.

On iOS, we request location permission only while the app is in use. You can withdraw this permission at any time in your device Settings.

1.3 Transaction and usage data

• –Bid history — bid values placed, merchant sessions, negotiation rounds
• –Deal records — accepted deals, expiry times, final discount percentages
• –Redemption data — redemption codes generated, timestamps, in-store verification events
• –Favourites — merchants saved to your favourites list
• –Search preferences — distance radius, price tiers, location labels
• –Notification settings — whether notifications are enabled or muted

1.4 Device and technical data

• –Device type, operating system version, and app version
• –IP address
• –Crash logs and diagnostic data to help us fix bugs
• –App interaction events (screens viewed, buttons tapped) to improve the experience

2. How We Use Your Information

We use the information we collect to:

• –Create and maintain your account
• –Match customers with nearby merchants and power the bidding / negotiation algorithm
• –Process and record deals, redemption codes, and in-store verifications
• –Send transactional notifications (deal accepted, deal expiring, redemption confirmed)
• –Provide customer support and respond to enquiries
• –Detect and prevent fraud, abuse, and security incidents
• –Comply with legal obligations
• –Improve, personalise, and develop our Services
• –Conduct internal analytics and research (using aggregated, de-identified data)

3. How We Share Your Information

We do not sell your personal information. We may share it in the following limited circumstances:

3.1 With merchants (limited disclosure)

When a deal is created or redeemed, the relevant merchant can see the redemption code and the agreed discount percentage. Merchants do not receive your name, email, phone number, or other personal profile details unless you voluntarily share them in-person.

3.2 Service providers

We use trusted third-party vendors who process data on our behalf under strict confidentiality agreements. These include cloud hosting (Amazon Web Services), media storage (Amazon S3), and email delivery. They are prohibited from using your data for their own purposes.

3.3 Legal requirements

We may disclose information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, safety, or property of Dicker, our users, or the public.

3.4 Business transfers

If Dicker is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

4. Data Retention

We retain your account information for as long as your account is active. Bid and deal records are retained for up to 3 years for fraud-prevention and regulatory compliance. When you delete your account (Settings → Delete Account), we delete your personal profile data within 30 days, except where retention is required by law.

Aggregated, de-identified analytics data may be retained indefinitely as it cannot be used to identify you.

5. Your Rights & Choices

Depending on your location, you may have the right to:

• –Access — request a copy of the personal data we hold about you
• –Correction — update inaccurate information via My Profile in the app
• –Deletion — delete your account and associated personal data via Settings → Delete Account, or by emailing privacy@dicker.app
• –Portability — receive your data in a structured, machine-readable format
• –Objection — object to processing based on legitimate interests
• –Restriction — ask us to restrict processing in certain circumstances
• –Withdraw consent — where processing is based on consent (e.g. location access), you can withdraw at any time without affecting prior processing

To exercise any of these rights, contact us at privacy@dicker.app. We will respond within 30 days. We may need to verify your identity before fulfilling your request.

Account deletion

You can permanently delete your account at any time from the app: Settings → Delete Account. This will remove your profile, favourites, and deal history within 30 days. Some data may be retained in anonymised form for fraud prevention.

6. Push Notifications

We send push notifications to inform you of deal activity, expiring deals, and redemption confirmations. You can manage notification preferences inside the app (Settings → Notifications) or through your device's notification settings. Disabling notifications does not affect your ability to use the Services.

7. Children's Privacy

Our Services are not directed to children under the age of 13 (or under 16 where required by local law). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us at privacy@dicker.app and we will delete it promptly.

8. Security

We use industry-standard security measures including TLS encryption in transit, hashed passwords, and access controls to protect your data. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password and to notify us immediately if you suspect unauthorised access to your account.

9. International Data Transfers

Our servers are located in the United States (AWS us-west-1 region). If you access our Services from outside the United States, your information will be transferred to, stored, and processed in the US. By using our Services, you consent to this transfer. We implement appropriate safeguards for cross-border transfers as required by applicable law.

10. Third-Party Links

Merchant profiles may include links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any information.

11. California Privacy Rights (CCPA / CPRA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know, delete, and opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact privacy@dicker.app. We will not discriminate against you for exercising your privacy rights.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, our legal bases for processing your personal data are: (a) performance of a contract (providing the Services), (b) legitimate interests (fraud prevention, service improvement), and (c) your consent (location access, marketing communications). You have the right to lodge a complaint with your local supervisory authority.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the effective date at the top of this page and, where appropriate, by sending a push notification or in-app message. Your continued use of the Services after any change constitutes your acceptance of the new policy.

14. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

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